Field Support Technician - NY City

Job description

Job Overview The Field Technician will provide a high level of customer service in field installation of DCU equipment, DCU Upgrades, and troubleshooting complex issues. The Field Technician will resolve issues supporting Data Collectors (DCU). The Field Technician is responsible for meeting all contractual service level agreements for the work they are assigned. The Field Technician will provide timely support and resolution to our customers’ support requests. The Field Technician will work directly and communicate with the Field Services Manager and Project Coordinator to adhere to project schedule, hear their concerns and build a strong relationship. Candidates must reside in New York City and Compensation will be based on experience and qualifications and will be discussed during the interview process. The salary range for this role is $60,000 - $75,000 annually and also offers a competitive benefits package. A Day In The Life: - Install, troubleshoot and perform maintenance on Data Collection Units (DCU) within the five boroughs of New York City and surrounding areas as directed by Field Services Manager. - Ability to operate and maneuver bucket truck and or towable man lift u...