Customer Delivery Manager

Job description

Customer Delivery Manager Description -: The Customer Delivery Manager (CDM) is a client-facing leader responsible for overseeing the delivery of all high-value, in-scope contracted services across multiple service delivery towers. This role ensures that performance objectives and financial commitments are consistently met, identifies and drives initiatives to improve deal profitability (P&L), and works closely with customers to help them realize the full value of the contracted services. The CDM understands the client at the local, country, region and WW level to analyze delivery requirements, defines with the customer a Customer Success Plan, and identifies incremental revenue opportunities along the duration of the contract. The CDM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving optimization while managing scope, resources, cost of delivery and coordination of the different delivery towers. The Customer Delivery Manager (CDM) acts as the single point of accountability for service delivery within each account, ensuring all contractual commitments and service l...