Customer Relationship Manager (CRM - NSW/ACT)

Job description

Customer Relationship Manager - Payments (Hotel Sector) Nature and Aim of the Position: - Responsible for driving Hit Rate & Sales for the New South Wales (NSW) and Australian Capital Territory (ACT) regions. - Management of Merchant Relationships with the existing merchant base. - Source new opportunities & business for our payment products for POS and eCommerce. - Assist with the management of Key Merchant accounts based in NSW and ACT. Main Duties and Responsibilities: - Manage existing Merchant Relationships to increase Hit Rate, sales, and retain business. Develop and implement strategies to enhance merchant engagement and satisfaction. - Train merchants on DCC (Dynamic Currency Conversion) and its benefits. Conduct regular training sessions and provide ongoing support to ensure merchants fully understand and utilise DCC. - Analyse DCC results to identify top 30 merchants and build relationships with the top 100 merchants. Use data analytics tools to monitor performance and identify areas for improvement. - Find new business/leads in the region and onboard new clients. Utilise networking, cold calling, and industry events to generate leads. - Develop solid relationships with e...