Customer Services Executive

Job description

Vacancy: Customer Service Executive 12 Month FTC Location: Royston: World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As the Customer Service Executive, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. As a Customer Service Executive you will help drive our goals by: Work in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service. Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers’ requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales. Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally. Liaise with local JM Sales offices/Managers and agents to support their sales a...