Quality Outreach Coordinator

Job description

FLSA Status: Non-Exempt Department: Quality Improvement Reports To: Manager, Quality & Health Education Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION: The Quality Outreach Coordinator provides support for Quality Improvement activities and programs to contribute to the effectiveness and efficiency of the department. The Quality Outreach Coordinator will assist departmental programs and initiatives such as Quality Improvement and Management, Cultural and Linguistics, Health Education and NCQA activities. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. REQUIREMENTS – Required (R) Desired (D) The requirements listed below are representative of the knowledge, skill, and/or ability required or desired. - Conduct outreach calls to members to assist in obtaining services (i.e. provide reminders, make appointments, educate through script) to address quality care gaps and to administer surveys related to quality of care and service. - Track and report on outcomes of outr...