Aftersales Smart Assist Administrator
Yanmar Compact Equipment North America, Inc. · Acworth, Georgia, US
Description Aftersales Smartassist Administrator Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipm...
Job description
Description Aftersales Smartassist Administrator Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipment including compact track loaders, mini excavators, wheel loaders and construction equipment for use in such markets as construction, landscaping, utility, land management and agriculture. The products are sold primarily through a third party, independent dealer network. OVERVIEW: The goal is to lead the Smartassist Direct (Diagnostic) and Smartassist Remote (Telematics) digital technologies by assisting dealers with registration, concerns, software diagnostics, and consistent monitoring as well as drive the growth of the platforms. RESPONSIBILITIES: - Develop best practices and workflows for: Asset monitoring, Service & functional alerts, PM programs, operator usage, reporting & monitoring - Daily Monitoring of SmartAssist Remote critical alerts. - Provide training to dealer personnel. - Assist with security, theft recovery, and workflow execution - Assist dealers with troubleshooting and diagnostics of platforms. - Lead the telematics platform adoption initiatives across the YCENA Dealer Network for North America. - Assist...