Service Engineer

Job description

About the role: The Service Engineer coordinates warranty and billable field services for installation and commissioning of new machines as well as troubleshooting and repairs. Makes decisions on warranty cases and provides technical support to internal and external customers. Education: - Provides technical support to customers. - Makes warranty decisions on warranty claims in conjunction with the factory and the customers. - Creates action plans for supporting customer complaints in the field. - Coordinates evaluation of issues with factory teams, customers, third part shops and WEC teams. - Executes and supports the evaluation of warranty claims and technical support requests. - Defines scope of work for repairs in the field and in house. - Quotes repairs in the field and in house. - Recommends measures to improve warranty methods, performance and quality of service. - Participates in joint field service calls with the field service team. - Keeps and promotes good communication with customers, suppliers, factory teams and team members. - 20-50% travel - Engineering degree or equivalent direct related work experience. Experience: About WEG Electric Corp. WEG is the largest indust...