Operations Manager - Multi-Concept

Job description

Description JOB PURPOSE: The Operations Manager oversees front-of-house operations across The Commodore’s three business lines—Restaurant, Ballroom, and Club 1902—with full operational, administrative, and systems mastery. This leader ensures seamless service delivery, operational discipline, and exceptional guest experience while maintaining readiness, compliance, and efficiency across all service periods. Requirements: PRIMARY DUTIES AND RESPONSIBILITIES: Operational Scope & Leadership - Full command of daily opening and closing procedures for each business section, ensuring all areas are properly set, secured, cleaned, stocked, and guest-ready. - Active floor leadership during service, including staff direction, pacing management, guest engagement, and real-time service recovery. - Conducts daily line checks, ambiance checks, and FOH/BOH coordination touchpoints. - Ensures execution of Bartolotta hospitality standards across Restaurant, Ballroom, and Club 1902. Administrative: - Complete ownership of weekly FOH staff scheduling, labor planning, shift deployment, and staffing optimization. - Full responsibility for OpenTable management, including pacing, floor plan setup, reserva...