Sr. Technical Communicator -EP

Job description

Job Summary: HOLT CAT is hiring for experienced Sr Technical Communicator - Electric Power for our Power Systems Division. the Sr TC will perform technical assistance and support to the sales, service, and parts departments. Serve as a liaison to HOLT CAT and Caterpillar on technical issues. This position is responsible for company wide support of all departments and all locations regarding any technical questions or product problems, issues, and concerns. This position will also provide leadership and guidance on specialized systems, perform applied failure analysis for internal and external customers. Essential Functions: - Evaluate and analyze product problems to support Parts, Service and Sales business objectives. - Researches product issues using Cat tools, PSCRM database, and troubleshooting skills and helps resolve issues - Communicates accurate solutions in a timely manner - Advise and Report all pertinent technical data to key departmental management to ensure satisfaction of our product to our customers and maintain alignment of Company Core Values. - Assist to maintain and manage the technical services tooling and library to ensure success of key service functions. - Se...