Customer Support Specialist

Job description

Sweep is hiring a Customer Support Specialist to ensure the long-term success of our customers. At Sweep, our mission is to empower businesses to become Forever Companies - creating long-term value while reducing environmental impact and improving social performance. Climate change is the defining challenge of our time, and we believe that businesses can drive meaningful change with the right tools and insights. Our platform maps climate and ESG data across entire organizations, enabling them to track, disclose, and take action. By turning sustainability into a competitive advantage, Sweep helps businesses build better, audit-ready programs that contribute to a more sustainable future for everyone. Together, we can make a difference. Why this opening?: The Customer Support team ensures that our clients have the best possible experience of Sweep, one that is both efficient and enjoyable, while receiving reliable, fast, and high-quality responses to their questions. As a Customer Support Specialist, you will be responsible for supporting our customers along their climate journey as they are using our SaaS solution, providing ongoing support via our help center and building long-term...