Technical Services Manager - Braze

Job description

Description BASIC FUNCTION: The Technical Services Manager – Braze is responsible for providing internal and external customer support and for being the key technical resource for the sales team, offering technical knowledge/expertise. This role is also responsible for developing and executing and following up on customer complaints and specifying processing parameters. The location for this role is based in one of our facilities in Greenville, SC. PRINCIPAL ACCOUNTABILITIES: · Key resource to assist members of the Sales Team with technical and quality knowledge / expertise related to brazing, nitriding, and FNC processing. Attend sales calls as the technical resource as needed to support sales efforts from an applications engineering perspective. · Audit internal systems based on AS9100, NADCAP, and customer requirements in support of Operations. · Monitor and analyze quality performance in order to identify and assist in developing permanent solutions to key technical challenges. · Collaborate with production to develop and implement controls and improvements. · Specify and / or assist in developing the processing parameters for new jobs using customer purchase orders, specificat...