the D - Hotel - Supervisor

Job description

the D Hotel & Casino JOB TITLE: Hotel Supervisor: DEPARTMENT: Hotel STATUS: Full-Time JOB SUMMARY: Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents. Also, responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest’s needs and resolves guest’s problems. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. QUALIFICATIONS: - Responsible for practicing, supporting and promoting the Company Service Standards at all times - Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments - Assisting agents in creating accurate reservations and checking guests in and out - High level of attention to detail, urgency and accommodation - Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris - Answers to all guests using their name, answering questions in a manner that reflects an understanding of the depart...