Collections Accounting Associate

Job description

We are seeking a detail-oriented and customer-focused Collections & Accounting Associate to join a growing operations-driven organization supporting the industrial manufacturing sector. This role is ideal for someone who enjoys balancing collections, customer service, and accounting support in a fast-paced environment. Responsibilities: Qualifications: - Make 40–60 outbound calls daily regarding outstanding invoices and payment status - Assist customers with payments, invoice copies, ACH/wire information, and account resolution - Document collections activity and maintain accurate customer records - Resolve customer concerns related to service, shipping, warranty, and billing issues - Support credit requests, RMAs, and customer account servicing - Cross-train within accounting functions including invoicing, AP processing, and payment processing - Previous collections, AR, customer service, or accounting support experience - Strong communication and relationship-building skills - Comfortable making high-volume outbound calls - Ability to handle customer objections professionally and confidently - Detail-oriented with strong organizational skills - Team player with a positive and pro...