Digital Customer Success Manager- Intern

Job description

Digital Customer Success Manager Intern (SaaS) – Entry Level Location: Austin, TX (Hybrid – 3 days/week in office mandatory) Hours: 30 hours/week: Compensation: $20/hour: Context & Impact: We are launching our Digital Customer Success Internship Program to build the next generation of Digital Customer Success Managers (Digital CSMs) at Lansweeper. This role is designed as an entry-level internship with clear potential to convert into a full-time Digital Customer Success Manager. As a Digital Customer Success Manager Intern , you’ll support our non-Enterprise (low-touch / digital-led) customer segment by monitoring customer health scores, SaaS adoption, and digital engagement metrics to improve retention and product usage. In the first 6–12 months, your focus will be: Learning Lansweeper’s SaaS platform, asset discovery, and network fundamentals Supporting onboarding and digital adoption programs Managing a small portfolio of low-touch accounts Proactively identifying churn risks using Gainsight and Salesforce Driving measurable improvements in engagement and adoption Success in this internship can lead to a full-time Digital Customer Success Manager role . The main challenges you'l...