Lead Business Systems Analyst

Job description

We Make Life More Rewarding and Dignified Location : ​Libertyville​: Department : ​Information Technology Summary: Lead Business Systems Analysts are responsible for analysis, design, testing, and implementation of business processes and the software applications that support these business processes. Business Systems Analysts provide business value through their collaboration with business counterparts and senior application team members, assuring existing business processes are functioning efficiently and designing business process enhancements and extensions, to ensure that technology supports key business processes. The Lead Business Systems Analyst should have strong knowledge of business activities and processes within designated business function and partner effectively with the business to ensure that IT delivers business value. This role functions as the product owner for contact center technology enterprise wide (Five9 technology) and as VCC Administrator. Hollister Incorporated operates in a hybrid work environment. Employees are required to come into the office a minimum of 4 days per week. Sponsorship to work in the US is not available for this position. Responsibiliti...