Technical Support Engineer

Job description

Job Description: Job Title: Technical Support Engineer Operating Company : Environmental Solutions Group – 3rd Eye Location: Remote: Reports to: Service and Support Manager Department: Operations: POSITION SUMMARY: Provide advanced technical support for 3rd Eye products, systems, and related manufacturing processes. Support internal teams, field service personnel, and customers by diagnosing issues, recommending solutions, and ensuring equipment and technology operate safely, reliably, and within quality standards. This role requires strong communication skills, analytical thinking, and a solid understanding of mechanical, electrical, and software ‑ integrated systems. The Technical Support Engineer will contribute to product reliability, documentation accuracy, and continuous improvement initiatives across the organization. ESSENTIAL JOB FUNCTIONS INCLUDE: Provide remote technical support for 3rd Eye equipment, systems, and integrated technologies. Diagnose mechanical, electrical, hydraulic, and control system issues; recommend corrective actions. Serve as a technical resource for production, field service, warranty, and customer support teams. Conduct root cause analysis and assi...