Technical Sales Administrator

Job description

Overview This administrative position is the primary contact at MPI for all sales inquiries including but not limited to, new equipment inquiries, machine upgrade inquiries, initial automation inquiries, contract matters, and other customer-facing tasks as required. This position acts as the key liaison between MPI and our customers. As the frontline contact it is imperative that the Technical Sales Admin focuses on the customer’s satisfaction and timely responses to inquiries and customer needs. MPI drives a LEAN culture, focused on customer service excellence. We do this by working to simplify our processes and driving out waste or non-value-added activities. We value participation at all levels and invest in our employees’ training to achieve continuous development of our dynamic team. Responsibilities: Principal Responsibilities and Duties: - Supports MPI lean culture and initiatives by attending and participating in daily lean meetings while supporting efforts to make continuous improvements throughout MPI. - Interface with customers daily via phone, email, and other means of company communication. - Develop relationships with customers to encourage trust and loyalty. - Assure...