Executive IT Support Specialist

Job description

Responsibilities Key Responsibilities: - Provide end-to-end PC support, including hardware, software, peripherals, and workstation configuration. - Deliver expert mobile device support for iPhones and iPads, including setup, troubleshooting, and application assistance. - Offer advanced support for Microsoft Office applications (Outlook, Excel, Word, PowerPoint, Teams) tailored to executive workflows. - Maintain a 24×7 availability schedule to support urgent executive needs, including off-hours and on-call coverage. - Deliver white glove service with a focus on discretion, professionalism, and seamless user experience. - Troubleshoot and resolve issues quickly while maintaining a calm, confident presence under pressure. - Document issues, resolutions, and system configurations with strong attention to detail. - Collaborate with IT teams to escalate and resolve complex issues efficiently. - Ensure all support activities adhere to security, compliance, and confidentiality requirements. Qualifications: Required Qualifications: - Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D., 16 years with a HS Diploma - Proven experience providing high le...