Senior Customer Success Engineer

Job description

SUMMARY: We’re looking for a Senior Customer Success Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions with project deliverables throughout the term of the residency. You will be reporting to the Global Director of Customer Success Engineering. We are hiring for this position in Germany We can only provide work authorization/visa sponsorship in Germany. ABOUT THIS ROLE: Enterprise companies choose Rasa Professional Services to get access to product experts, accelerate time to market, and ensure project success. As a Senior Customer Success Engineer , you'll make an impact on your team by: As part of Rasa’s customer success engineering team, collaborate with multiple customers to ensure successful adoption and satisfaction with Rasa products. Provide technical guidance and strategic advice to help customers optimize their AI assistants, with a focus on best practices and long-term success. Support customers through reactive issue resolution, escalating to other teams when necessary. Help champion an environment for ongoing strategic cust...