Specialist, System Support Center (SSC)

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: ​ Responsible for acting as a resource for centralized information and support for airport personnel. - ​​This job is a member of the Customer Planning Team within the Customer Experience Division. What you'll do: - Supports core department responsibilities: phone support, re-accommodation planning, irregular operation resolution, and airport application release testing for QIK and Gate-Reader - Assists front-line airport agents with real-time events with a wide range of support, including: functional Sabre, QIK ticketing, passenger check-in functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing ch...