Hotel Operations Manager

Job description

The Hotel Operations Manager oversees the daily operations of two property hotels including the Front Desk, Reservations, Laundry, and Housekeeping Departments. Qualifications: Compensation up to $60,000, depending upon qualifications and experience. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. - Responsible for generating room forecasts and daily revenue reports, including yield management. - Responsible for responding to guest comment cards, letters, and phone calls, addressing complaints and resolving concerns. - Responsible for the staffing and supervision of Hotel Operations (i.e., Front Desk, Night Auditor, Reservations, Laundry, and Housekeeping). - Formulates and implements Hotel Operations policies and procedures and ensures enforcement of company policies and procedures. - Responsible for planning budgets and control of payroll costs. - Establishes standards for personnel administration and performance, service to patrons, room rates, credit, and ser...