Sr Business Analyst

Job description

Sr Business Analyst1 Key Responsibilities Act as a primary liaison between business users and technical teams for Salesforce Sales Cloud and Service Cloud initiatives Lead requirement gathering sessions , stakeholder interviews, and discovery workshops Analyze and document business processes, system flows, and functional requirements Translate business requirements into: User stories Functional specifications: Process diagrams (as-is / to-be): Provide functional expertise across: Leads, Accounts, Contacts, Opportunities Case Management, Omni-Channel, Service Console: Entitlements, SLAs, Knowledge, Email-to-Case: Support solution design leveraging Salesforce out-of-the-box capabilities Work closely with architects and developers to ensure functional accuracy and feasibility Participate in UAT planning, execution, and defect triage Assist with data migration, integrations, and reporting requirements Support release planning, change management, and production deployments Create and maintain documentation such as: BRDs / FRDs User stories: Solution design inputs: Training and user guides: Required Skills & Qualifications: Salesforce Expertise: Strong hands-on experience with Salesforce...