Retail / Spa Sales Associate

Job description

Position Summary: As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors. In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales. You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence. Essential Responsibilities and Duties: Guest Service and Experience: - Create a positive and welcoming environment that reflects the organization’s values and standards. - Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm. - Educate guests on services, policies, and what to expect during their visit. - Answer phone calls professionally, manage the reservation book, and address guest inquiries. Sales & Goal Achievement: - Educate every guest on package savings programs, products, overall experience, and promotional offerings. - Confidently communicate the benefits of service frequency and product usage. - Consistently meet or exceed individual sales and rebooking goals while actively contributing to broad...