Order Processing Specialist

Job description

GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the timely and accurate processing of incoming supply orders and the completion of supportive functions in Toxicology Client Services within established Service Level Agreements. ESSENTIAL FUNCTIONS: Level 1 - Process and complete all supply order requests. - Process order rollouts. - Properly handle email requests and notations in Customer Service Module. - Process automatic ordering; review order forms and master schedule to maintain accuracy. - Use Fulfillment Center to process supply order requests as appropriate. - Use order review tool to evaluate and adjust supply quantity requests. - Email order confirmations to requesting clients. - Research and resolve order related issues. - Manage and process daily MRO mismatch report. - Reconcile daily problem reports as needed. - Process RMAs using D365. - Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements. - Interact with sales, accounting, and other departments to expedite workflow and resolve order issues. - Maintain and protect the confidentiality of all CRL and client information. - Be able to co...