CRM Campaign Operations - Associate

Job description

Join a high impact team shaping customer lifecycle communications through data driven, multichannel CRM. You’ll collaborate across product, marketing, CX and support to deliver timely, relevant communications that deepen engagement. As a Campaign Operations Associate in the CRM Operations team, you will build, launch and optimise multichannel campaigns that inform and delight customers across the lifecycle. You will partner closely with technical and nontechnical stakeholders to ensure accurate data, rigorous testing and compliant execution. You’ll thrive in a fastmoving, collaborative environment that values customer focus, simplicity and continuous learning. Job responsibilities: Build, schedule and QA multichannel CRM campaigns across email, push, in-app, SMS and customer notices. Manage real time communications and support squad with testing and execution in the CRM platform. Ensure data accuracy, audience integrity and consent settings for every send. Coordinate with product, marketing, CX, content and support to align briefs, timelines and reviews. Design and launch automated, event triggered journeys using internal and approved external tools. Adhere to legal, compliance, ri...