Director of Front Office - Crowne Plaza Atlanta Perimeter at Ravinia

Job description

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Director of Front Office you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location. The salary range for this role is $75,000 to $80,000. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. Key Accountabilities: People: - Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance. - Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. - Ensure your team are properly trained on systems, security, service and quality st...