Customer Experience Knowledge Management Associate

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy is hiring a strategic and execution-focused CX Enablement Knowledge Management Associate to join our rapidly growing venture-backed company. As the Customer Experience Knowledge Management Associate, you will be the custodian of "The Truth" at Dandy. You will ensure that our clinical support agents and our customers have instant access to accurate, engaging, and easy-to-digest information. You will do this by collecting, synthesizing, and creating knowledge base articles that accurately and clearly reflect the latest SOPs, product features, updates, and usability, all while implementing a content governance system to enable our cross-functional p...