Restaurant Supervisor | Marriott Old City | Philadelphia

Job description

- Overseeing all front and back of the house restaurant operations - Ensuring customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally - Maintaining quality control for all food served - Analyze staff evaluations and feedback to improve the customer’s experiences - Project future needs for goods, kitchen supplies, and cleaning products; order accordingly - Oversee health code compliance and sanitation standards - Seek ways to cut waste and decrease operational costs - Generate weekly, monthly, and annual reports - Train new employees and provide ongoing training for all staff - Addressing problems and troubleshooting - Ensure that all the administrative functions are performed accurately, such as cash handling, credit card transactions, and staff scheduling