Consumer Experience Specialist

Job description

Consumer Experience Specialist Department: Sales: Employment Type: Full Time: Location: North Hollywood, CA: Compensation: $20.00 - $25.00 / hour Description: …revolutionize the way the world experiences cannabis—one perfect interaction at a time—and get paid to innovate in a high-growth industry? We're seeking Consumer Experience Specialist to join our dream team in providing top-tier support, driving loyalty across our family of brands, and ensuring every customer has access to the best. If you're driven by a passion for providing the ultimate experience for the consumer, this is your chance to scale with us. Master the Front Lines: Act as a high-energy liaison across multiple platforms (phone, chat, email and social media platforms), managing high volumes of inquiries with speed, accuracy, and creative problem-solving. Drive Growth & Engagement: Proactively identify sales leads and assess customer needs to achieve total satisfaction while hitting personal and team targets. Solve with Precision: Handle complex complaints and social media inquiries with efficiency, providing innovative solutions that turn customers into brand advocates. Optimize the Workflow: Utilize tech stacks l...