Field Representative II, Area Customer Service

Job description

Area Customer Service Coordinator The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region's Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory. Responsibilities: In the absence of onsite personal, may perform any of, but is not limited to the following duties MAIL: COPY: GENERAL: Qualifications: Skills: Ability to lift to 50 lbs. as required Other: Present a professional image at all times to customers and vendors - Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs; - Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor; - Orders paper, toner and other office supplies; - Assist Site Manager or Supervisor in offering suggestions for improvement to...