Junior Support Engineer

Job description

Company Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. The world is how we shape it. Let’s shape it together. Job Description: As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. - Participate in service point activities (where you will be the SPOC) - Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…) - Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement - CMDB/asset management - New joiner and leaver assistance (supplying materials, administration) - Ticket creation and management (ServiceNow) - Creation and adaptation of knowledge articles - Cooperation with different departments and stakeholder...