Care Coordinator

Job description

SUMMARY: The Care Coordinator is an operational scheduler who turns approved care plans into timely, compliant in‑home services by building and maintaining SCHADS‑compliant rosters, matching care workers to clients by skills, cultural fit and location, and proactively managing changes, cancellations and last‑minute gaps to maintain continuity of care. Reporting to the Care & Wellbeing Manager (with no direct reports) at SCHADS, SACS Level 3, the role maintains accurate schedules and client records, ensures alignment with funding and aged care program requirements (e.g., CHSP), monitors MOA incidents with timely closure, and provides workforce capacity and risk updates to leadership. It requires strong knowledge of the SCHADS Award (minimum shifts, travel, penalties), rostering/CRM systems, and the ability to balance workloads, minimise travel time, and pre‑empt conflicts while coordinating with Care Partners, Care Workers, clients/families and external agencies. The successful candidate will be highly organised, analytical, culturally informed, resilient under pressure, and committed to improving rostering efficiency and workforce utilisation. KNOWLEDGE AND EXPERIENCE: - Demonstrat...