Manager of training an

Job description

Overview The Manager of Training & Development is responsible for designing, implementing, and continuously improving a comprehensive training strategy for Citizens Security Life Insurance Company. This role leads the development of structured onboarding programs, department-specific curriculum, and role-based learning pathways to drive operational excellence, compliance adherence, and employee performance. The position partners cross-functionally with Insurance Sales, Operations, Collections, Call Center and Customer Service to ensure training aligns with business objectives, regulatory requirements, and service standards. Responsibilities: - Training Strategy & Program Leadership - Develop and execute a company-wide training and development strategy aligned with organizational goals. - Establish standardized onboarding programs for all new hires, including corporate orientation and department-specific tracks. - Design structured learning paths for key leadership roles. - Implement measurable KPIs to evaluate training effectiveness and ROI. - Curriculum Development - Design and maintain comprehensive training curriculum, including: - Instructor-led training (ILT) - eLearning modul...