Case Manager

Job description

Company: Mercer Description: We are seeking a talented individual to join our Plan Administration team at Mercer. This role will be based in Adelaide OR Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Case Manager you will be responsible for direct liaison with relevant stakeholders such as customers, executors, beneficiaries, solicitors, advisers, insurers, and the Trustee in relation to the management of claims for deceased estates, total and permanent disablement, permanent incapacity and terminal illness. Given the complex nature of these claims, the role requires a high degree of attention to detail, personal resilience and exceptional communication skills . The Case Manager needs to be highly organised and have the ability to deal with multiple stakeholders, internal and external, whilst remaining the one point of contact with the customer. We will count on you to: Liaise with customers (or their representatives) regularly and directly, tailoring the method and frequency of communications in response to the customers needs and preferences. Take ownership of all customer requests and issues and follow them throu...