Customer Service, Technical Support & Operations Trainer
WSAudiology · Chester, England, GB
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to incr...
Job description
Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.: The customer Service and Technical Operations Trainer is responsible designing, delivering and maintaining training programs across Customer Service, Technical Support and Operational Teams.: What you will do: - Create and Deliver new starter training - Deliver refresher training - Train employees on systems and operational processes - Create and maintain work instructions - Evaluate effectiveness of training What you bring: Experience Personal competencies - Proven experience as a trainer - Audiology Industry desirable but not essential - Call centre environment training experience desirable but not essential - Highly organised - Process driven - Adaptable and comfortable with fast-paced operational environment - Work collaboratively - Approachable - Confidence in working with cross-functional teams Who we are: - At WSA, we provide innovative hearing aids and hearing health...