Outsourced Services Delivery Associate

Job description

About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. POSITION: Outsourced Services Delivery Associate: LOCATION: London, GBR: Key Responsibilities: - Monitor and evaluate supplier contractual agreements, including SOWs and SLAs, ensuring full compliance. - Drive day‑to‑day supplier performance, analyse service level data, and identify areas for improvement. - Forecast supplier spend, track actuals, resolve discrepancies, and support budget management. - Lead supplier performance reviews and manage resulting quality actions or improvement plans. - Oversee SLA and KPI performance, escalating issues where necessary to maintain service delivery standards. - Collaborate with internal teams, suppliers, and customers to resolve service issues and enhance satisfaction. - Develop solutions to complex, cross‑functional issues affecting service performance or delivery. -...