Service Desk Agent

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: Are you ready to discover the role of a Service Desk Agent in Netcompany? As a Service Desk Agent, you will: - Provide first and second line Digital Workplace support to end users across multiple communication channels. - Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms. - Assist users with software, applications, devices, and IT service-related inquiries. - Log, categorize, and prioritize incidents and service requests in accordance with established procedures. - Monitor and follow up on incidents and user requests to ensure timely resolution and customer satisfaction. - Escalate complex technical issues to appropr...