IT Site Support Analyst

Job description

Job Description: Job Title: IT Support Analyst Department: IT Department Job Purpose: The Community Solution Education System is seeking an IT Support Analyst to join our onsite support team at The Chicago School and will report to the Director of IT Services. The IT Support Analyst will be part of an onsite support team and work closely with the IT Department at The Community System. This role ensures that faculty, staff, and students can effectively utilize our technical resources by providing them with hands-on IT support and user training. In addition, the Support Analyst will be expected to provide the support needed for specific events, including high profile events at the college or off-site locations Position responsibilities include, but are not limited to: - Deliver exceptional customer service by leveraging technical expertise, analytical thinking, and strong communication skills to accurately assess end user needs and offer effective solutions. - Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues. - Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensit...