Account Manager

Job description

THE POSITION: This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry. WHAT YOU WILL BE DOING: Client Service and Retention: - Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace - Provide excellent service and communication with a focus on problem-solving - Promote high standards for customer service, safety, and LandCare's culture - Provide organizational management, leadership and communication between the client and production team - Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities - Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives - Coordinate between client expectations and production reality to ensure every project reflects our commitment to quali...