Operations Manager - Lockbox

Job description

About this role: Wells Fargo is seeking an Operations Manager to join our Lockbox team in Shoreview, MN. In this role, you will: - Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area - Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance - Engage stakeholders and internal partners associated within the Operations area - Work independently on moderately complex issues and projects - Identify opportunities for process improvement and risk control development and escalates issues to more experienced management - Provide training, performance, evaluation and coaching of less experienced team - Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives - Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility - Provide responsibility for budget and financial performance - Collaborate and influence all levels of professionals including m...