Technical Enterprise Customer Success Manager

Job description

Your daily workout You will serve as the primary technical point of contact for Enterprise customers post-sale, owning the overall technical relationship. You will ensure successful implementation and ongoing operation of EGYM solutions within the customer’s ecosystem. You will translate customer technical requirements and issues into clear, actionable inputs for Engineering and Product teams. You will collaborate closely with a global team and customers and implement global ways of working. You will coordinate and drive resolution of technical issues by aligning internal teams, ensuring accountability and timely follow-up. You will provide structured guidance to customers on integrations, APIs, and best practices to enable successful deployments. You will act as the interface between customer technical teams and EGYM Engineering, ensuring clear communication and expectation management. You will support customers in navigating complex third-party integrations (e.g., MMS, IdP), clarifying responsibilities and dependencies across systems. You will lead customer-facing communication during incidents, including status updates, impact explanation, and resolution tracking. You will ensur...