Associate Manager, CRM
L'Occitane En Provence · New York City, New York, US
Born of a simple gesture in 1976 , L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth.
Job description
Born of a simple gesture in 1976 , L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet. Job Summary: The Associate Manager, CRM plays a key role in delivering thoughtful, timely, and engaging customer communications across SMS and email channels. This position supports the end-to-end execution of SMS programs, ad hoc emails, and Canada Window communications, ensuring every touchpoint reflects our brand standards and enhances the customer experience. Partnering closely with cross-functional teams and external vendors, the Associate Manager ensures accuracy, consistency, and operational excellence while providing insights that help strengthen our CRM strategy. Job Responsibilities: - SMS Execution (...