Senior Client Implementation Specialist

Job description

Summary/Objective The Sr. Client Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process. Essential Functions/ Responsibilities: - Advice, design and implement best practices to ensure the solution satisfy client’s requirements related to overall solution functionality, application architecture, security, and third party solution integrations. - Actively listen to the client to understand their complex business requirements for multiple client implementations. - Support the client during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to identify root cause and recommend corrective measures to resolve issues. - Support Project Managers in managing project success; identify & escalate issues, and provide timely project progress updates. - Work with development & dev-ops teams to influence, design, and validate solutions. - Mentor, educate, and train colleagues. Collaborate with immediate and extended team to share best practices a...