VIP Host - Virginia

Job description

Overview Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand. The VIP Host is responsible for providing customer service and assistance to VIP players at Live! Casino & Hotel. The VIP Host will ensure that the highest quality of service is provided so that Live Casino guests have a favorable gaming experience. This position reports directly to the Director of Relationship Marketing. Responsibilities: Where You'll Make an Impact: - Proactively interact with and build relationships with VIP guests, concentrating on coded VIP guests and Black Card, Jade Card and Chairman Card tier guests - Achieve productivity goals as determined by Casino Marketing Leadership - Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies. - Continuously develop and sustain personalized relationships with guests; produce profitable guest relationships through management of discretionary comps. - Utilize Live!’s CRM system throughout shift to seek out VIP guests, log guest transactions, offers,...