Patient Services Representative

Job description

Overview Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit. Responsibilities: ADMINISTRATIVE DUTIES: - Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues. - Schedule and confirm patient appointments. - Collect point of service payments, including patient copays and other forms of patient financial responsibility. COORDINATION AND COMMUNICATION: - Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs. - Attend required meetings/huddles and collaboration within clinic team. DOCUMENTATION AND COMPLIANCE: - Responsible for maintaining accurate new and current patient accounts, including insurance and billing information. - Familiarity with HIPAA and 42-CFR part 2 desired. KNOWLEDGE...