VIP Program Manager

Job description

The VIP Program Manager oversees the strategic direction, daily operations, and compliance of the VIP Program at Subaru of America, Inc (SOA). This program introduces eligible retail customers to the retailer network, providing special pricing in a haggle-free environment. The role involves managing procedures, interacting with various departments, retailers, and vendors to ensure adherence to corporate policies and objectives, fostering long-term relationships. Major Responsibilities: - Direct daily operations of VIP Administrators to ensure prompt handling of VIP referrals, efficient verification of eligible units, timely payment of retailer fees, and completion of daily and monthly reporting. - Empower the VIP Administrator team to achieve goals and objectives through training, development, and resource support. - Develop, manage, and review the work of VIP staff, including performance reviews, career development, and hiring activities. - Address daily operational issues, resolve escalations, and cover unplanned employee absences when needed. - Oversee the development of the VIP promotional strategy and guide the VIP Marketing & Relationships Manager in creating marketing progra...