Salon Coordinator - Full Time - Columbiana

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit. Position Description: The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt. Client Sales and Service responsibilities: Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services. Ability to cross-sell services to other areas of the salon. Responding professionally to customer service issues and promptly addressing complaints. Exhibiting good communication skills when dealing with a difficult or corrective service situation. Overcoming booking mistakes or corrective work. Ensuring that refunds an...