Account Coordinator
Venture Logistics · Indianapolis, Indiana, US
Description LOGISTICS FOR THE INDUSTRIOUS At Venture, we help our clients deliver their products, their promises, and their potential every day.
Job description
Description LOGISTICS FOR THE INDUSTRIOUS: At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you POSITION SUMMARY: The Account Coordinator is responsible for providing customer service by responding to our customer’s needs and expectations. This includes the primary functions of accepting freight, building and scheduling loads (in our TMS), and communicating any service issues to the appropriate team members. ESSENTIAL JOB FUNCTIONS FOR THIS POSITION: - Help foster and build relationships with customers by gaining an understanding of their expectations and specific preferences. - Generate rates through our quoting tool and submit rates to customers. Accept tendered freight and build / schedule loads accordingly. - Enter shipment data into our TMS system accurately and completely. - Proactively identify potential service failures and work with Operations to remedy issues. - Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise. - Plan a...