Customer Success Manager (NorCal)

Job description

We are looking for an energetic Customer Success Manager (CSM) to help our customers develop strategies to succeed at filling teacher absences by leveraging Swing’s platform and substitute teacher marketplace, while aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. You will answer complex account questions and strategize on account pain points with the accounts’ Account Manager and the partner. You will own and excel at complex projects that ensure customer success. You will carry out virtual and in-person meetings to build deep, trust-based interpersonal and professional relationships with our customers. You are a highly organized, empathetic, thoughtful communicator, and energized by helping our school partners get the most they can out of their Swing experience. This position is expected to operate in line with our Core Values: - Deliver WOW to Schools and Subs - Be Curious, Stay Curious - Win as a Team - Live Diversity, Equity, and Inclusion ESSENTIAL DUTIES AND RESPONSIBILITIES: As a Customer Success Manager (CSM), your responsibilities would include: Total compensation potential is in the $75,000 to $85,00...