Senior Project Manager (Customer Care Operations)

Job description

Senior Project Manager (Customer Care Operations) Why Join AT&T: This is an opportunity to help shape how large-scale customer care initiatives are delivered at AT&T. If you are a strong project leader who thrives in complex, cross-functional environments and enjoys driving operational improvement, we encourage you to apply. AT&T is looking for candidates who think differently, challenge respectfully, communicate transparently, collaborate effectively, and are ready to lead change in a fast-moving environment. AT&T is seeking a Senior Project Manager to lead high-impact initiatives that improve technical care operations, strengthen compliance, reduce friction for frontline teams, and accelerate customer issue resolution across Mobility and Broadband. In this role, you will drive day-to-day execution, build scalable project management frameworks, partner across cross-functional and executive stakeholders, and help shape the future operating model for customer care delivery. Key Responsibilities: - Lead strategic and operational projects that support customer care priorities across Mobility and Broadband while improving execution, compliance, and frontline effectiveness. - Build and...